Common FAQ's

Absolutely. We specialise in customised logo mats, whether you're welcoming clients or reinforcing your brand image. With over 30 years in the UK mat-making trade, we've delivered branded floor mats for everything from global retail chains to local shops, all printed with expert care.

We recommend vector files like AI, EPS, or PDF, you'll get crisp, scalable results. But don't worry if you only have a JPEG or PNG; our in-house artwork team can optimise your logo at no extra cost, ensuring professional-grade output.

All design help is done in-house by our UK-based artwork team. Whether you have a high-res file or just a rough sketch, we'll send proof options, usually within 24 hours, so you see exactly what you'll get before we start production.

Yes. We send free digital proofs (typically within 24-48 hours) and only proceed after your approval; it's part of our quality promise.

With advanced digital printing, we can reproduce up to 100 colours—perfect for gradients and full-colour logos. Your brand's detail and vibrancy come through flawlessly.

We offer a wide range, from compact 2×3 ft welcome mats to large commercial standards. If you don't see the size you need, we'll manufacture a custom dimension just for you.

Definitely. We routinely create bespoke sizes and bespoke shapes, circular, triangular, curved, all tailored to your entrance or layout.

Standard sizes include 2×3 ft, 3×4 ft, 4×6 ft, and 3×10 ft, but these can be adjusted to suit any space or branding requirement.

Yes! We can precisely cut them into round or other custom shapes without compromising print quality or durability.

Our mats typically range between 6 to 12 mm thick, meaning they lie flat underfoot and remain safe for foot traffic and trolleys.

We use premium nylon or polypropylene face layers for crisp, long-lasting colour, paired with anti-slip PVC or rubber backing for safety and durability.

Yes. These are built for heavy footfall, from shops and offices to showrooms, our durable materials stand up to the busiest environments.

With proper care, our mats last 3 to 5 years even in high-traffic zones. We've trusted clients and case studies to prove it.

No. We use fade-resistant inks and UV-stable materials, so your colours stay bright, even with heavy daily use.

Certainly. Our outdoor-grade materials resist weather, moisture, and fading, ideal for doorways and covered entranceway use.

We use industrial-grade rubber or anti-slip PVC backing, ensuring mats stay firmly in place, even in busy or wet spaces.

Yes. Our mats are certified non-slip, helping reduce trip hazards. They meet key UK health and safety standards, giving you peace of mind.

Yes, we adhere to British Standards or equivalent standards for slip resistance and fire safety, ensuring your mats are safe for public or commercial use.

They are. At 6-12 mm thick with bevelled edges, they're ADA and UK accessibility compliant, providing smooth transitions for trolleys and wheelchairs.

No. Our backing and edging techniques keep mats flat, even after extended use.

Regular vacuuming or sweeping is ideal. For deeper cleans a mild detergent and a soft brush work well, no special solutions required.

Only small, light mats. Larger mats should be hosed down or professionally cleaned to avoid damaging fibres or backing.

We recommend weekly vacuuming in high-traffic settings; deeper cleaning every few months keeps them looking sharp and functional.

Yes, each mat comes with a simplified care guide recommending methods and frequency.

Yes. Vacuuming is perfectly fine. For heavier soiling, a gentle jet wash (low pressure) works, just keep water away from the backing.

Proofs are typically ready in 24 to 48 hours. Once approved, production takes around 7 business days.

Yes, we offer expedited production where possible, especially for smaller runs; we'll work with you to meet your timeline.

Generally, 7 to 10 business days after approval. Need larger volumes faster? We can discuss custom scheduling to suit your needs.

They are. All design, production, and quality control take place at our UK facility, this supports local jobs and ensures faster, reliable delivery.

Right here in the UK, from design through production to dispatch, handled under one roof for consistency and quality control.

Prices depend on size, materials, and order volume. Typical small mat prices (2×3 ft) start around £80, with quotes provided quickly on request.

Yes, volume discounts kick in from orders of 10+, with deeper savings as quantities grow.

No. With our digital printing, colour count doesn't affect price, whether one or 100 colours, the cost stays the same.

No hidden charges. Digital proofs are included free. If design adjustments are needed, we'll quote you transparently up front.

We accept all major cards, bank transfers, and PayPal for ease, VAT invoices provided automatically.

Once dispatched, UK delivery typically takes 2 to 3 business days. We also offer tracked and timed delivery if required.

Yes, we ship worldwide. We'll handle customs, duties, and shipping logistics to make it seamless.

Rolled carefully and protected with corner shields and a sturdy tube or box to prevent damage during transit.

Yes, all deliveries are fully tracked. We'll send you real-time tracking information once your order's dispatched.

Contact us immediately with photos. We take pride in quality and customer service, and we'll arrange a replacement or refund as quickly as possible.

Custom mats are final sale, but we stand by our quality. If there's a manufacturing defect, colour mismatch, or error, we'll fix it or replace it.

Yes. We offer a unrivalled 5-year warranty covering manufacturing or material defects. For our coir mats range, the warranty offered is 12 months.

Let us know, we'll assess, and if it's a production issue, we'll correct or replace it. Customer satisfaction is built into our service promise.

If the order hasn't yet gone into production, yes, we can amend file details, sizes, or quantities. Once production starts, changes may incur cost.

You'll have a dedicated account manager, plus full after-sales support. We're here by email or phone to tackle any questions, big or small.